Handicap Access: There are four steps to enter the office from the west side parking lot. Those with difficulties on stairs should park in the south side parking lot and use the level sidewalk to enter the building.

Canceling or Changing Appointments: In order to serve you well we would like you to call or e-mail us notice that you will need to reschedule an appointment that you cannot keep. The staff will try to call the day before to confirm scheduled appointments, but sometimes they can not or have incorrect phone information. The treatment schedule that your doctor has recommended is designed to achieve maximal benefit in the shortest amount of time. It is very important to keep your treatment schedule as close to what the doctor prescribes as possible. When there are many missed appointments the progress toward recovery is affected and sometimes a condition develops chronic components that might have been avoided. Call the office at 884-0771 or e-mail us at sunbear@sunbear.cc. If your running late don’t worry unless it will be close to or after normal closing time. We operate on “New Mexico time” so 20 minutes or so is still on time. If it’s going to be close to closing just call and the doctor will happily stay and see you.

Signing In: While we encourage walk in and drop in patient’s when the need for a treatment is present, we would like everyone to sign in on the podium in from of the business office window. We schedule follow up appointments so that you can keep to the treatment schedule that the doctor has recommended and so that you can see the doctor of your choice at the time that is most convenient for you. Patients with scheduled appointments are always seen promptly and ahead of unscheduled patients. If your time in tight be sure to tell Gloria, Ariel or Margaret so that can make sure that you can keep to your schedule as much as possible.

Paperwork: You should bring in your insurance card and a picture ID for your first visit. There are a number of forms that are standard. They can be downloaded from this site, and include:
1. Patient Information and History (Click here to view and download form)
2. Insurance Confidential Information (Click here to view and download form)
3. Informed Consent (Click here to view and download form)
4. Permission to Treat Minor Dependent (for patient’s under 18) (Click here to view and download form)
5. Auto or Work Accident Description (if condition is the result of work or auto accident). (Click here to view and download form)
6. Assignment of Benefits (Click here to view and download form)
Our forms are in pdf format. To view and print these you need to have acrobat reader installed on your computer. You can download it free. Click here to download Adobe Acrobat Reader.

Pain Diagrams, Assessments and Surveys: On each visit you will be asked to complete a personal pain assessment and visual pain assessment. This form is used by the doctors to help treat your specific condition and track your response to the treatment as it was recommended. These are important adjuncts to the doctor’s examination and evaluation procedures. (Click here to view and download form)

Financial Policy: It is the policy of this office to collect any co-payment or deductible amount at the time of the visits. Exceptional circumstances may warrant payment over time, but this has to be arranged with the office manager, Gloria. Don’t ask your doctor, go directly to Gloria. The staff will call your insurance company while you are completing paper work or seeing the doctor on the first visit. They will get an explanation of your benefits from the insurance representative. There are times that the information provided to our office is incorrect. Ultimately the contract for insurance is between you and the insurance company. We will assist you in every way possible to ensure that the insurers’ obligations are met. We3 contract with a great many of the managed care plans and have accepted rates that are lower than our usual and customary charges. In those cases you are only responsible for the contracted maximum charge. If ours is higher than the contracted charge the staff will adjust any remaining balance (after your co-pay and the insurers payment are collected)

Auto accidents and work injuries have unique and individual requirements and responsibilities. Patient’s involved in cases of those types should make sure they sit down with Gloria and discuss their obligations and payment responsibilities.

Our goals are to treat your problems with effective, efficient methods and not allow finances to become a barrier to your better health and well being. If financial problems develop discuss your situation, confidentially, with Gloria and she will make sure that arrangements are agreed upon.